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Setting Up Remote Assistance

Posted by Box Off My Computer on January 4, 2010 at 4:15 AM

About Remote Assistance


Remote assistance is a tool provided by Windows to help you troubleshoot problems you're having with your computer. The whole idea is if you know somebody who can help you solve your problem they can remotely 'take over' your computer from their own computer instead of them talking you through the fixing process over the phone or having to come out to you.


Firstly, how you set up remote assistance will totally depend on what operating system you use on your computer. Here we will discribe how to set up on Windows XP and Vista.


We recommend you read through this whole post in order to catch the general drift of remote assistance and also remote assisting. We try to explain the process of both inviting for assistance and accepting an invite for assistance.




Remote Assistance (Vista)

There are two ways of requesting remote assistance

1) Use Email (use this if you have your computers email settings configured)

2) Save File (use this if you have internet based email such as hotmail or google mail)


Either way, start here.

Open Remote Assistance on Windows Vista by clicking the Start menu,

click All Programs

Click Maintenance and then click Windows Remote Assistance.



You will see two options 'Invite Someone You Trust To Help You' and 'Offer To Help Someone'.

Select 'Invite...' if you are requesting help.


The following box will now open...

Note - Whichever you select you will be prompted to provide and confirm a password.


If you select 'Use Email To Send An Invitation' please note that the email settings on your computer must be configured. Otherwise select 'Save This Invitaion As A File' (then add a password) and save to desktop or documents.


If you selected 'Use Email...' then an email will automatically open asking the friend you want to help you to come and help you. Just enter the email address of the friend and click send.

Please note that you will have to tell them the password by seperate means (phone or send another email).


If you selected 'Save This Invitat...' you will now have to manually email your friend the file by attaching it to an email. Remember you saved it in Desktop or Documents Use this method if you use web-based email such as hotmail or google.


To Accept an Invite

 

Your friend can follow these steps to accept your invitation and start helping you.

Open the e-mail message, and then open the attached Remote Assistance Invitation file.

The Remote Assistance Invitation box appears as shown below.


Your friend should enter the password and click Yes.

The Attempting to Start Remote Assistance Session box will then open and your friend can 'take control'.






Remote Assistance (Windows XP)

There are 3 ways to request remote assistance when using XP.

1) Windows Messenger. (Easy, but you need a friend online to help you)

2) Email.

3) Sending a File. (If you use web-based e-mail such as Hotmail or other similar services)


Start a Remote Assistance Session from Windows Messenger


To Invite

To use remote assistance using Windows Messenger, you will need:

- Windows Messenger must be installed on both computers.

- You will need a friend on your contacts list who you can invite to help you.

- The computer receiving the assistance and the computer providing assistance must both run Windows XP.

- Both computers must be connected via a network or the Internet.  


First, start Windows Messenger and sign in.

In your list of contacts, decide the person you want to help you, they must be online.

Click 'Tools', click 'Ask for Remote Assistance', and select the e-mail address for the contact you decided



If your friend accepts the invitation and starts to take control of your computer, you will see a dialog box asking you to confirm, click 'Yes'.


Note: Although you lose control of your computer temporarily, you retain control over the Remote Assistance session itself. You can end the session immediately by clicking the Stop Control button (or pressing the ESC key).


To Accept An Invite

When your decided contact receives the invitation as an instant message they will need to follow these steps to accept,

- Click Accept in the instant message.

- A dialog box will ask for the password to initiate the Remote Assistance session.

- Enter the password and click Yes.


When the remote connection is established, the remote assistance session will open as shown here


Your computer screen will open on their screen and as soon as they click 'Take Control' they can take control of your computer and get fixing your issue.


 

Start a Remote Assistance Session with E-Mail

This section explains initiating Remote Assistance via e–mail. You can send a Remote Assistance request via e–mail to a friend, colleague, or support professional.


Click Start, and then click Help and Support to open the Help and Support Services page.

Click Invite a friend to connect to your computer with Remote Assistance

The opening page of the Remote Assistance wizard opens.

Click Invite someone to help you, and then enter the e–mail address of the friend or support professional.

Click Continue.

The E–mail an invitation page appears.

Enter your name, and then type a message explaining your problem.

Click Continue.

Set an expiration time for the session, and specify a password.

Click Send Invitation.



Note: You must tell the password to your friend or support professional in a separate communication such as a phone call or e–mail.


The wizard will confirm that the invitation was sent successfully.

Your friend or support professional can then accept the invitation and intiate Remote Assistance.


To Accept An Invite

To accept the e–mail invitation and initiate Remote Assistance via e–mail

Open the e–mail message and the attached file. Enter the password in the dialog box. Click Yes.

When the Remote Assistance screen opens showing the remote desktop, click Take Control. At this point, the person who sent the invitation must confirm permission for you to take control.)

 


Start a Remote Assistance Session by Sending a File


To invite

If you use Web-based e-mail such as Hotmail or other similar services, you can use Remote Assistance by saving your request as a file and attaching it to an e-mail.


Click Start, click Help and Support

Then click Invite a friend to connect to your computer with Remote Assistance.

Click Invite someone to help you, and then select Save Invitation as a file.

Enter your name, and then choose a time on the Set the Invitation to Expire drop down box (default is 1hr).

Click Continue.

Type in a password and then click Save Invitation.

The Save File dialog box appears. Save the file in the My Documents folder.

Then open the My Documents folder, select the invitation file, and then click E-mail this file.

Then email the file to the friend you would like to assist you.

After sending the e-mail, you will need to inform your friend of the password. You can do this in a separate e-mail, over the telephone, or any way that is convenient.


To Accept an Invite

Your friend can follow these steps to accept your invitation and start helping you.

Open the e-mail message, and then open the attached Remote Assistance Invitation file.

The Remote Assistance Invitation box appears as shown below.


Enter the password and click Yes.

The Attempting to Start Remote Assistance Session box will then open.

 


Categories: Computer Basics Help, Online Cool Stuff, Learn How To

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